Working With Us

Helping You Find the Perfect AV Solution – Every Step of the Way

At Universal AV, working with us means more than just buying a product. It’s a partnership built on collaboration, expertise, and delivering innovative AV solutions that genuinely work for your space and your people.

Your Customer Journey with Universal AV

Below is a typical end-to-end journey of what it’s like to work with us. Whether you need full AV integration or just a single service, this step-by-step guide will give you the clarity and confidence to get started.

  • 1.

    Initial Enquiry & Consultation

    From the moment you reach out, our experienced team is here to listen. You’ll be assigned a dedicated account manager who’ll discuss your goals, challenges, and any ideas you already have. This is where we get to understand your needs and begin mapping out the right solution.

    If you’re not sure where to start, take a look at the different sectors we support to see how we’ve helped organisations like yours.

  • 2.

    Discovery & Site Assessment

    We’ll carry out a detailed site survey or virtual assessment. This helps us to fully grasp your environment, your workflows, and your technical requirements. It’s not about selling you the biggest screen – it’s about finding the right fit.

  • 3.

    System Design & Proposal

    Based on everything we’ve learned, our in-house design team creates a bespoke solution tailored to you. We’ll present a full proposal, including visuals, specifications, and pricing. You’ll have a clear idea of what to expect, with no surprises.

    To find out more about how we approach this, visit our page on AV System Design.

  • 4.

    Project Planning & Scheduling

    Once you give the go-ahead, we get to work on detailed planning. We coordinate with your internal teams, any contractors, and third parties to ensure everything aligns with your timelines.

  • 5.

    Installation & Integration

    Our engineers get to work installing your AV system with minimal disruption. All our installations are done to the highest standards, with full testing and configuration to ensure optimal performance from day one.

    Want to see how we deliver on this? Take a look at our AV Installation Services.

  • 6.

    Training & Handover

    When the system is ready, we provide training to ensure your teams know exactly how to use it. From interactive displays to video conferencing, we empower you to get the most out of your new tech.

    Learn more about the support you’ll receive through our ongoing support services.

  • 7.

    Aftercare & Support

    We don’t just walk away. Our dedicated support team is here to provide ongoing assistance, maintenance, and upgrades as needed. Whether you need help tomorrow or in three years, we’re just a call away.

  • 8.

    Evolving with You

    Technology moves fast – and so do we. As your business evolves, we’ll be here to review, upgrade, and expand your AV systems so they continue to meet your needs long term.

Start your project today

To discuss your audio visual needs for your next project contact us. We will work with you to devise a solution to meet your requirements and needs.

Call 01274 200280

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