group of professionals in a modern workplace on a video call with remote colleagues


Unified Communications

What is Unified Communications?

So what is Unified Communications? Unified Communications is the use of various communication services such as video calling, instant messaging, web conferencing, audio conferencing, data sharing and electronic whiteboarding to name just a few. These communication services are used by individuals and organisations as tools to achieve a set aim and enable local and/or remote participation across various mediums.

The adoption of unified communications as a tool to promote business and learning has seen a massive growth due to the COVID-19 pandemic.

Using unified communications services or video conferencing is fast becoming second nature to the office worker and student alike. The use of technology has enabled this to happen quickly and effectively, from any location, across any platform and from virtually any device.

The adoption of technology has been so rapid that it has been hard to control. Now more than ever, it is important to take stock of inventory and ensure that the tools employed by your organisation are appropriate, secure and fit for purpose. With so many organisations working with a mixture of on-site and remote staff, never before has technology been so crucial to the working environment in meeting, collaboration space and board rooms.

Unified Communications is available from multiple vendors and across multiple platforms The clear leaders are Microsoft Teams, Zoom, Cisco Webex and Google Meet. Manufacturers have produced technology optimised to work with these specific platforms and so making the correct choice has never been more important.

Workflow is another major factor and can determine the type of solution required. With a move to a more hybrid or flexible work methodology, the technology has to be flexible enough to accommodate. The use of a TeamsRoom or a ZoomRoom are being combined with more flexible connection methods as users switch to BYOD and BYOM options. These decisions can often determine the environment, whether in a traditional room, huddle space or home office, the technology will be different.

Universal AV have over thirty years’ experience in the AV industry and are perfectly placed to advise and deliver the best options for unified communications solutions. We work with some of the leading manufacturers to allow us to select the right technology for you. Before we do anything, we consult with our customers to ascertain their objectives. We understand the task, the environment and how it will be used. Any solution we design will enhance the existing workflow, not change or hinder it.

Universal AV are able to provide a complete solution from design and quotation to a managed integration support service. When you want clear, fast and trouble free communication you know you are in safe hands with us because it’s what we do best.


group of professionals on a video call in a modern workplace

What are the benefits of Unified Communications?

  • Involves local and remote workers
  • Time saving
  • Reduced travel time and cost
  • Low total cost of ownership
  • Solutions designed for specific VC/UC platforms
  • Low cost to set up
  • Standardised technology

Start your project today

To discuss your audio visual needs for your next project contact us. We will work with you to devise a solution to meet your requirements and needs.

Call 01274 200280

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